Conversation check-in
You and your coach start with a real conversation: what happened this week and what you want to improve.
Professional Communication
Communicate clearly when work gets demanding.
Build the English communication skills you need for meetings, presentations, emails, negotiations and everyday workplace conversations. Follow a personalised programme of 12 goal-focused modules, sequenced around your role and priorities.
- 1:1 coach calls
- 12 goal-focused modules
- 75+ call programme
What Professional Communication helps you do
Handle the moments that matter at work.
Contribute clearly in meetings
Present ideas with impact
Write focused professional emails
Build stronger workplace relationships
Explain problems and recommend solutions
Persuade and negotiate with confidence
Your programme is shaped around the situations most relevant to your work.
Subscribe to Professional Communication — ₹2,999/monthYour personalised programme
Build the skills your work calls for.
Professional Communication is organised into 12 goal-focused modules, with six coach calls in each. You can complete all twelve, while your coach helps sequence them around your role, current English and immediate priorities. Professional Communication includes at least six coach calls a month. You can book more calls at no extra cost, based on your availability and coach availability.
Your first coach call
Start with a plan built around you.
You and your coach discuss your work, goals and current English. Your coach then recommends where to begin and how to sequence the modules.
Foundations
Modules 1–4
01
Build strong communication foundations
Introduce yourself, talk about your background, and close core grammar gaps.
Across six calls
- Introducing yourself
- Talking about your education and work
- Grammar refresher 1
- Grammar refresher 2
- Grammar specialisation
- Pronunciation specialisation
What you’ll work towards
Introducing yourself and describing your education and work with more confidence — while identifying the grammar and pronunciation gaps to work on next.
02
Express yourself with confidence
Give opinions and talk about preferences, feelings and ambitions.
Across six calls
- Giving opinions
- Likes and dislikes
- Expressing feelings and emotions
- Hopes, dreams and ambition
- Grammar specialisation
- Pronunciation specialisation
What you’ll work towards
Saying what you think, what you prefer and what you want to achieve in language that sounds natural rather than rehearsed.
03
Collaborate clearly
Ask questions, invite views, and check you have understood.
Across six calls
- Asking questions
- Asking for views
- Asking for clarification
- Checking understanding
- Grammar specialisation
- Pronunciation specialisation
What you’ll work towards
Taking a fuller part in workplace conversations by drawing others out, asking for clarification and confirming understanding before acting.
04
Solve problems and make decisions
Explain problems, weigh up solutions and give useful advice.
Across six calls
- Giving reasons
- Explaining a problem
- Evaluating solutions
- Giving suggestions and advice
- Grammar specialisation
- Pronunciation specialisation
What you’ll work towards
Setting out a problem clearly, making a case for a solution and offering advice colleagues can act on.
Everyday workplace communication
Modules 5–7
05
Build professional relationships
Handle small talk, invitations and everyday workplace rapport.
Across six calls
- Small talk
- Making choices
- Inviting
- Accepting and declining invitations
- Pronunciation specialisation
- Grammar specialisation
What you’ll work towards
Handling the informal side of work — including small talk, invitations and saying no without unnecessary friction.
06
Handle workplace conversations professionally
Make requests, give instructions, apologise and raise complaints politely.
Across six calls
- Requests and permission
- Giving instructions
- Thanks and apology
- Making complaints
- Pronunciation specialisation
- Grammar specialisation
What you’ll work towards
Asking for what you need, giving clear instructions and raising a problem without sounding blunt or over-apologetic.
07
Organise and connect your ideas
Sequence events and link ideas so your point lands.
Across six calls
- Describing a sequence of events
- Describing unpredictable occurrences
- Linking words
- Rearranging sentences
- Pronunciation specialisation
- Grammar specialisation
What you’ll work towards
Structuring what you say so it follows logically, using linking language to carry a listener from one idea to the next.
Influence and impact
Modules 8–12
08
Present with impact
Plan, structure and deliver a presentation that holds an audience.
Across six calls
- Presentation 1 — Planning
- Presentation 2 — Structure
- Presentation 3 — Off to a good start
- Presentation 4 — Using text and visuals
- Presentation 5 — Eye contact and voice
- Presentation practice
What you’ll work towards
Planning and delivering a well-structured presentation, opening strongly and using visuals, eye contact and voice to hold attention.
09
Write effective professional emails
Structure emails and pitch tone for different readers and situations.
Across six calls
- Best practices
- Email: structure
- Email: different audiences
- Email: different situations
- Email: informing
- Email practice
What you’ll work towards
Writing clear, correctly structured emails with an appropriate tone for the person and situation.
10
Persuade and influence
Build a convincing case and adapt it to your audience.
Across six calls
- Persuading 1 — Structure
- Persuading 2 — Modes of persuasion
- Persuading 3 — Language for persuasion
- Persuading 4 — Using figures of speech
- Persuading 5 — Useful words and phrases
- Persuading 6 — Formality in interpersonal communication
What you’ll work towards
Making a persuasive case that is deliberately structured, worded for effect and pitched for the audience.
11
Negotiate with confidence
Use the language and strategy of a confident negotiation.
Across six calls
- Negotiation 1
- Negotiation 2
- Negotiation practice
- Grammar specialisation
- Pronunciation specialisation
- Grammar specialisation
What you’ll work towards
Negotiating with more confidence, using language and tactics that help move a conversation towards agreement.
12
Put your skills into practice
Put it all together in realistic role plays and presentations.
Across six calls
- Workplace communication practice 1
- Workplace communication practice 2
- Grammar / pronunciation specialisation
- Workplace communication practice 3
- Workplace communication practice 4
- Grammar / pronunciation specialisation
What you’ll work towards
Applying skills from across the programme in realistic workplace scenarios, with coaching focused on what the practice reveals.
Your coach recommends the sequence. You can work through all twelve modules for as long as your subscription continues.
During each call · 30 min
What happens in a 30-minute call.
Start with a conversation. Review your practice. Learn one important point. Practise it in a real situation. Leave with your next task.
Live · 30 min
Feedback on assignments
A short, specific review of the work you did in the app since the last call.
Mini-teach
One language point, such as a tense, a register or a pronunciation pattern, taught at the level you need.
Functional language
Real phrases for your situation: meetings, presentations, customer calls, negotiations.
Task for next call
A specific assignment so the days before your next call have a clear direction.
Between your calls
App and web practice, chosen for your goals.
Your subscription includes app and web lessons and practice selected for your level, goals and progress — so the work between calls builds towards the same modules your coach is taking you through.
- Lessons and exercises matched to your current module
- Practice across speaking, listening, reading and writing
- Baseline and progress checks your coach can see
A coach from our panel, and someone who has done this.
From the STEP coach panel
Sumitra Srinivasan
Corporate trainer · 34+ years
Business communication, voice and accent. With STEP since 2018. Your coach could be any of the similarly skilled coaches on our panel.
Learner story
“I’ve seen a lot of difference in my communication.”
“I’m a working professional and have been learning with STEP for the last six months. I’ve seen a lot of difference in my communication since I started. I had previously tried learning through a Hindi-medium class, but it didn’t work for me. With STEP, even though the medium of instruction is English, I’m able to understand the lessons comfortably and continue to make progress.”
Vikash Kumar · Working professional · STEP learner
Story shared with the learner’s consent. Photograph is representative.
Questions before you subscribe.
How is my programme personalised?
In your first coach call, you discuss your role, goals and current English. Your coach then recommends where to begin and how to sequence the 12 goal-focused modules.
Do I have to follow the modules in numerical order?
No. The modules form one complete programme, but your coach can change the sequence to match your priorities.
Can I complete all 12 modules?
Yes. You can work through all twelve for as long as your subscription continues. Your pace will depend on the calls you book, your attendance and the practice you complete between calls.
How many coach calls can I book?
Professional Communication includes at least six 30-minute coach calls each month. You can book more calls at no extra cost, based on your availability and coach availability.
Will I always work with the same coach?
STEP aims for continuity where possible, but cannot promise the same coach for every call. If your usual coach is unavailable, STEP may assign another suitable coach.
What do I do between coach calls?
Your subscription includes app and web lessons and practice selected for your level, goals and progress.
How does the subscription work?
Professional Communication costs ₹2,999 per month and renews monthly until you cancel. Cancellation takes effect at the end of your current billing period.
Is certification included?
No. Certification is a separate STEP product and is not included with Professional Communication.
Start the programme your work calls for.
Twelve goal-focused modules, sequenced by your coach around your role and priorities. At least six 30-minute coach calls a month, and more at no extra cost based on your availability and coach availability.
₹2,999/month
Standard price: ₹5,999/month
Monthly subscription. The purchase journey starts the paid subscription immediately; there is no introductory-week step.
Professional Communication — at least six 30-minute coach calls a month
Subscribe · ₹2,999/month