The Standardized Test of English Proficiency (STEP) is an English language certification exam for Indian students and job-seekers. This test will help students, institutions and employers assess and improve their reading, writing, listening and speaking skills. This is an important new venture by The Hindu Group and is a core part of our brand and social mission. We hope to leave a lasting impact on all the lives that we touch with this effort and make a major contribution towards improving employability and the skills of Indian youth. This version of the test is a beta or pilot and is being used to validate the underlying methodology and technology. The results presented here are preliminary and not fully calibrated. For more information, including technical support, contact us at info@steptest.in or 1800 3000 6063
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If a recurring subscription payment fails, we may attempt to collect it again and will notify you. We may suspend access to the plan until payment succeeds. A billing period during which access has been suspended for non-payment is not treated as a delivered billing period for the purposes of clause 6.
STEP coaching plans are monthly subscriptions. Refunds are assessed per monthly billing period. We do not offer pro-rata refunds for part of a billing period.
Introductory week. Where a plan is started with a paid introductory week, the introductory-week fee is not refundable. The introductory week gives you full access for its duration, and it is priced as a low-cost way to try the plan before the monthly subscription begins.
First monthly charge. If the plan is not what you were expecting, you can request a refund of your first monthly subscription charge within 14 days of that charge, provided you have taken no more than two coach calls in that billing period. If you have taken three or more coach calls, the billing period is treated as delivered and no refund is due. No credit or refund is due if you request it after the 14-day period has passed.
Later billing periods. You may cancel at any time. Cancellation takes effect at the end of your current billing period, and you keep access until then. Cancelling does not refund the current billing period, and monthly charges after the first are not refundable except where the paragraph below applies.
Where we have not delivered. If we are unable to provide the service you have paid for — for example coach calls that cannot be scheduled within the billing period for reasons attributable to us, or a sustained platform failure — you may request a refund for that billing period regardless of the periods above, and regardless of the number of calls taken.
Refund requests should be made to info@steptest.in or on WhatsApp at +91 75500 87913 from your registered number. Your refund may be impacted by the capabilities of our payment processing partners, the platform from which you purchased (website or mobile app), and statutory fees and taxes. Refunds are made to the original payment method.
At our discretion, if we believe you are abusing our refund policy, we reserve the right to ban your account and to restrict all future use of the Services.
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THG Publishing Private Limited (THG PPL). has the right to retain, modify, reproduce, and publish the contents of any submission (answers) you provide in the course of taking the test.
The STEP Test is best taken in Chrome, Mozilla Firefox, or Safari browsers. Some features may not work properly in Internet Explorer 8 or below